With our Guarantee, you can return any of our products within 7 days of delivery. Returns are not permitted after the allowable return period. if you're not completely satisfied. This Guarantee only applies to products purchased on NYXCosmetics.ca. Sale items are not eligible for return. There are 2 options available to you: 1) return by mail (see steps below) or 2) return to the closest NYX Professional Makeup boutique near you with proof of original receipt.
We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable. NOTE that If you are not completely satisfied with the color of your foundation we will be happy to accept a return of an open foundation within 7 days of delivery.
To return an order to the shipper, please send the product (s) in question by Canada Post with the accelerated parcel service, with signature, to the following address:
L’Oréal Canada – Département des retours
3500 rue Douglas-B.-Floreani, Door 31-32
If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-844-699-6991. The carrier will be notified and the damaged package and the damaged items will be replaced.
For bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return.
If you should need further information regarding the return of any NYX Cosmetics products, please do not hesitate to call us at 1-844-699-6991, and it would be our pleasure to assist you however we could.
We only process returns and refunds for products purchased online at NYXcosmetics.ca. Items purchased from any other store/website cannot be returned or exchanged by us. You must contact the original retailer to process your request.