Shipping Policies

Free Shipping

Enjoy FREE shipping on all orders over or equal to $ 30 (excluding taxes and discounts applied). NYXCosmetics.ca provides shipping of orders across Canada only. Shipments are made by Canada Post, which does not deliver on Saturdays and Sundays. It is possible to have orders shipped to a PO Box.

 

Shipping Fees

For orders under $30 or for other types of shipments, the prices are :

 
 

Prioritaire

Xpresspost

Expedited Parcel

Delivery Fees

$16.95

$11.95

$8.95

Treatment Delays

Orders Recevied before 08h0 ET will be treated the same day 

Orders recevied after 08h00 ET will be treated the following business day.

Delivery Delays
(business days)

1 - 2


2 - 4

2 - 9

 

Delays may occur due to bad weather conditions or depending on geographic location. PLEASE NOTE THAT nail polish and sprays are considered dangerous goods by the Department of Transportation and cannot be transported by air. Therefore, any order containing this type of product will be shipped by Expedited Parcel service only. We thank you for your understanding.

 

Modifying an order that has already been sent

 

Although NYX Professional Makeup cannot modify an order that has already been sent, we will do our best to meet your needs. If you need to change an order that has been dispatched, please contact a NYX Professional Makeup customer service representative as soon as possible at 1-844-699-6991. To speed up the process, please have your order confirmation number ready.

 

Promotion Report a problem with an order


If your order is incomplete, contains a damaged item, or for any other questions, please call a NYX Professional Makeup customer service representative at 1-844-699-6991 or email us using our Form to contact us. To speed up the process, please have your order confirmation number ready. We will do our best to help you efficiently.

 

INTERNATIONAL SHIPPING POLICIES


NYX does not ship directly to international addresses. .

 

NYX COSMETIC CUSTOMER SERVICE

 

1-844-699-6991, available from Monday to Friday from 9pm to 5pm ET, with the exception of Holidays