FAQs

WHEN CAN I EXPECT MY NYX PROFESSIONAL MAKEUP ORDER TO BE DELIVERED?

DO YOU HAVE LIMITS ON HOW MUCH PRODUCT I CAN ORDER?

WHY IS MY ORDER ON HOLD?

WHAT DO I DO IF I RECEIVE AN ORDER WITH BROKEN OR MISSING PRODUCTS?

HOW CAN I UPDATE MY ORDER?

HOW DO I CANCEL AN ORDER?

UNFORTUNATELY WE ARE NOT ABLE TO CANCEL OR MODIFY ORDERS ONCE SUBMITTED. HOWEVER, YOU MAY REFUSE THE PACKAGE AT THE DOOR. AS LONG AS THE PACKAGE REMAINS UNOPENED, CANADA POST SHOULD NOT CHARGE TO RETURN THE PACKAGE TO US. IF YOUR PACKAGE WAS ALREADY DELIVERED, YOU MAY REQUEST TO RETURN THE UNOPENED BOX TO US AT YOUR LOCAL POST OFFICE, FREE OF CHARGE. IF THE BOX HAS BEEN OPENED AND/OR REPACKAGED, YOU WILL NEED TO PAY RETURN SHIPPING. PLEASE NOTE WE WOULD NOT REIMBURSE THESE SHIPPING FEES IN THAT EVENT.

TO RETURN AN ORDER, PACK THE ITEM(S) TO BE RETURNED, ALONG WITH THE RETURN FORM IN THE ORIGINAL PACKAGE IF POSSIBLE. RETURNED PACKAGES MUST BE RETURNED PREPAID, BY CANADA POST WITH EXPEDITED PARCEL, WITH SIGNATURE, TO:

L’ORÉAL CANADA – DÉPARTEMENT DES RETOURS
3500 RUE DOUGLAS-B.-FLOREANI, DOOR 31-32
SAINT-LAURENT, QC
H4S 2B9

REFUNDS WILL BE ISSUED WITHIN 30 DAYS IN THE FORM OF CREDIT TO THE CREDIT CARD HOLDER. YOU WILL RECEIVE AN EMAIL WHEN THE CREDIT IS PROCESSED.

WHAT IS YOUR RETURN POLICY?

CAN I RETURN PRODUCTS TO YOU THAT I PURCHASED IN-STORE?

HOW DO I SHARPEN YOUR JUMBO EYE & LIP PENCILS?

WHEN WILL A SPECIFIC ITEM BE BACK IN STOCK?

ARE YOUR PRODUCTS CRUELTY-FREE?

CAN I BUY A SPECIFIC SHADE FROM A PALETTE INDIVIDUALLY?

WHEN DOES NYX HAVE SALES?

WHERE CAN I FIND NYX IN-STORE?

WHAT IF I DIDN'T RECEIVE MY TRACKING EMAIL?

WHAT DO I DO IF MY LOGIN/USERNAME/PASSWORD IS NOT WORKING?

WHAT IS YOUR PROMOTIONAL CODE POLICY?

IF YOU HAVE A NYX PROFESSIONAL MAKEUP PROMOTIONAL CODE, YOU CAN ENTER THE CODE WHEN YOU CHECK OUT.

PROMOTIONAL CODES INCLUDE BUT ARE NOT LIMITED TO:

Gifts with purchase
Discounts
BEFORE CONFIRMING YOUR ORDER, YOU MAY ENTER PROMOTIONAL CODES IN THE APPROPRIATE FIELD ON THE RIGHT-HAND SIDE OF THE PAGE. WHEN A VALID CODE IS ENTERED, THE OFFER IS APPLIED TO YOUR CART.

PROMOTIONAL OFFERS:

THE NUMBER OF GIFTS WITH PURCHASE IS LIMITED AND OFFERED WHILE SUPPLIES LAST. IF SUPPLIES RUN OUT, CUSTOMERS WILL NOT BE COMPENSATED MONETARILY. WE RESERVE THE RIGHT TO REPLACE ANY FREE ITEM OFFERED WITH AN ITEM OF EQUAL OR GREATER VALUE. ONLY AUTHORIZED PURCHASES WILL BE PROCESSED AND SHIPPED.

WE RESERVE THE RIGHT TO CANCEL ANY ORDER DUE TO UNAUTHORIZED, ALTERED OR INELIGIBLE USE AND TO MODIFY OR CANCEL THIS PROMOTION DUE TO SYSTEM ERRORS OR UNFORESEEN ISSUES. THE OFFER MAY NOT BE COMBINED WITH ANY OTHER OFFER OR PROMOTION. IT MAY NOT BE APPLIED TO PRIOR PURCHASES.

OTHER CONDITIONS MAY APPLY
THE REGISTRATION OFFER IS VALID FOR NEW EMAIL ADDRESSES ONLY.

AN EMAIL WITH A PROMOTIONAL CODE WILL BE SENT WITHIN 24 TO 48 HOURS OF REGISTRATION.

Choose your language