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Shipping and Returns

Free Shipping

Enjoy FREE shipping on all orders over or equal to $ 30 (excluding taxes and discounts applied). provides shipping of orders across Canada only. Shipments are made by Canada Post, which does not deliver on Saturdays and Sundays. It is possible to have orders shipped to a PO Box.

Shipping Fees

For orders under $30 or for other types of shipments, the prices are :

Prioritaire Xpresspost Expedited Parcel
Delivery Fees $16.95 $11.95 $8.95
Delivery Delays
(business days)
1 - 2 2 - 4 2 - 9

Delays may occur due to bad weather conditions or depending on geographic location. PLEASE NOTE THAT nail polish and sprays are considered dangerous goods by the Department of Transportation and cannot be transported by air. Therefore, any order containing this type of product will be shipped by Expedited Parcel service only. We thank you for your understanding.

Modifying an order that has already been sent

Although NYX Professional Makeup cannot modify an order that has already been sent, we will do our best to meet your needs. If you need to change an order that has been dispatched, please contact a NYX Professional Makeup customer service representative as soon as possible at 1-844-699-6991. To speed up the process, please have your order confirmation number ready.

Promotion Report a problem with an order

If your order is incomplete, contains a damaged item, or for any other questions, please call a NYX Professional Makeup customer service representative at 1-844-699-6991 or email us using our Form to contact us. To speed up the process, please have your order confirmation number ready. We will do our best to help you efficiently.


NYX does not ship directly to international addresses.


1-844-699-6991, available from Monday to Friday from 9pm to 5pm ET, with the exception of Holidays

Returns & Refunds Purchases

With our Guarantee, you can return any of our products within 14 days of delivery. Returns are not permitted after the allowable return period if you're not completely satisfied. This Guarantee only applies to products purchased on Sale items are not eligible for return.

Return by mail (see steps below)

We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to ensure prompt delivery. We apologize, however we do not provide shipping labels and return shipping fees are not refunded.

NOTE that If you are not completely satisfied with the color of your foundation we will be happy to accept a return of an open foundation within 7 days of delivery.
To return an order to the shipper, please send the product (s) in question by Canada Post with the accelerated parcel service, with signature, to the following address: L’Oréal Canada – Département des retours 3500 rue Douglas-B.-Floreani, Door 31-32 Saint-Laurent, QC H4S 2B9

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-844-699-6991. The carrier will be notified and the damaged package and the damaged items will be replaced.

For bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return.

If you should need further information regarding the return of any NYX Cosmetics products, please do not hesitate to call us at 1-844-699-6991, and it would be our pleasure to assist you however we could.

Other Purchases

We only process returns and refunds for products purchased online at Items purchased from any other store/website cannot be returned or exchanged by us. You must contact the original retailer to process your request.

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